Because no-one remembers a faceless brand.
Looking to boost your website's credibility and attract more customers? There's nothing quite as powerful as testimonials from your satisfied customers. But collecting testimonials isn't enough - you need to use them effectively to maximize their impact. Our expert tips will guide you on how to showcase customer testimonials on your website in a way that resonates with your audience and sets you apart from the competition. We'll also share a secret hack for creating a testimonial page that truly helps your business shine and drives more sales.
Customer testimonials on your website can be a powerful tool in building trust with potential customers. By showcasing real-life examples of satisfied customers, you can help alleviate any doubts or fears they may have about your product or service. So why not let your happy customers share their success stories and help you convert more website visitors into loyal customers?
According to a recent study by Brightlocal, a whopping 87% of consumers turn to Google to research businesses before making a purchase. Positive testimonials from other customers can help others build trust and confidence. In fact, 69% of consumers say they feel more confident buying from a business that has positive reviews and testimonials. By showcasing the experiences of your happy customers, you can attract more potential buyers.
Unlike marketing materials, testimonials are written by customers themselves, which makes them more trustworthy and relatable. When people see how your products have helped others solve real-life problems, they are more likely to invest in your brand and become loyal customers themselves.
Publishing testimonials on your website can boost your search traffic and keyword ranking. According to a study by BigCommerce, businesses with 10+ testimonials saw up to a 20% increase in their website's search traffic.
So if you’re looking to increase your website's search traffic, consider adding testimonials from happy customers.
When it comes to customer testimonials on websites, text-based reviews or quotes are the most common. They're simple to format and can be used to highlight a small portion of a longer review. However, it's important to use real photos of your clients instead of stock photos, as this can hurt your credibility.
So, make sure to gather genuine feedback from your customers and showcase it with their real photos to build trust with potential clients.
Why this works: This customer testimonial is simple, yet effective. It focuses on only 2 things: a key benefit "easy statistics" and specifies who their target audience is "great for data analysts".
Video testimonials allow prospects to see other customers speak about your products in their own words. This type of testimonial offers more details than text quotes and is generally more persuasive.
Why this works: The video features a real person (VP of HubSpot) speaking directly on the challenges of working remotely and how using Zoom and Slack has helped improve their business communications.
A customer case study is a long-form review that allows you to share in-depth details and statistics of how your product or service has helped solve a real-life problem for your customer. This is best used at showing transformation over a longer period of time.
Why this works: The Bamboo HR case study highlights industry-specific challenges and results that were achieved to convince similar businesses of their capabilities.
Many consumers turn to third-party reviews to help them make informed decisions. These reviews are written by customers and published on websites like Yelp, TripAdvisor, Google, Trustpilot and others.
Why this works: By displaying Trustpilot reviews on their landing page, GoDaddy gives customers an unbiased and authentic view of their app. These reviews help visitors make informed decisions and give them more confidence in the brand.
If you want to showcase customer testimonials on your website, there are several ways to collect them. You can send emails, create feedback forms, or use a platform like StoryPrompt to send video prompts to your customers so they can easily record a video testimonial for you. The key is to make it simple and hassle-free for customers to leave their feedback.
Ways to collect customer testimonials:
If you're a business owner with customer testimonials scattered across various platforms, it can be challenging to showcase them in one place on your website. However, there is a simple and effective solution: create a Wall of Love using StoryPrompt. With just a few easy steps you can create an impactful display of your best customer testimonials. This will not only boost your credibility but also make it easier for potential customers to see the positive experiences others have had with your business.
Step 1: Log into your StoryPrompt account - it’s free to sign up!
Step 2: From the left-side menu click on "Wall of Love" and “Create a Wall”
Step 3: Pick a template for displaying your testimonials and customize it with your branding elements
Step 4: Import your customer testimonials from different sources (StoryPrompt, Twitter, LinkedIn, Google, etc)
Step 5: Copy & paste the code on your website to showcase customer testimonials
Tip: Combine video reviews, social media testimonials, and text-based quotes for more impact!
Examples of guiding questions to ask in your request:
Customer testimonials are one of the most effective ways of convincing new customers to trust your brand. Be sure to reach out to happy customers and ask them to share their stories and experience with your product in their own words.
Then, display them on your website with StoryPrompt and start converting visitors into clients!